Easy Digital Downloads – Zendesk Support

Documentation

Setting up Easy Digital Downloads – Zendesk Support

Go to Downloads – > Settings – > Extensions – > Zendesk.

There are two fields you must fill one:

Zendesk Token – This is a security key generated by Zendesk. In Zendesk, go to Settings > Authentication then scroll down until you find the “Shared secret” option. Copy and paste the string of characters into the EDD settings.

Zendesk Prefix – This is subdomain used to access your Zendesk support site. Your URL looks something like this: https://yoursitename.zendesk.com/. Copy the “yoursitename” part and paste it into this field.
Now create a page on your website, perhaps named Support, and place the following short code in the content of the page:

[edd_zendesk]

Whenever a user access this page, they will be redirected to your Zendesk support system.

Configuring Easy Digital Downloads – Zendesk Support Settings

There are a couple of settings inside of your Zendesk account that you need to setup. In Zendesk, go to Settings – > Authentication and follow the steps below:

Check the box for “Single Sign-On”
Set “Mode” to Zendesk Remote Auth
Set Remote Login URL to http://yoursitename.zendesk.com/access/remote/. The yoursitename should match the prefix option you configured in the section above.
Set Remote Logout URL (optional) to your site’s URL: http://yoursite.com. This will cause users to be redirected back to your website when they logout of Zendesk.

Changelog

1.3.1

Improves updater code
Updates our licensing and support module to the latest version

1.3.0

Now uses RBP for Licensing
Includes RBP Support Form directly on the Settings Page

1.2.4

Hotfix to Licensing Fix

1.2.3

Addressed bug with Licensing

1.2.2

Added includes/class.extension-activation.php fixing a plugin activation error.

1.2.1

Moved Zendesk Settings from the Misc tab to the Extensions tab under Settings using EDD 2.5’s Settings Sections. It falls back to Misc if EDD 2.5 isn’t installed.
Plugin now checks if the JWT Class exists before loading it. This should prevent issues with other plugins, such as Zendesk for WordPress.
Updated base Localization file to reflect changes to text.
Refactored and re-organized the code. The main Class is now named EDD_Zendesk rather than ZendeskAuth.

1.2.0

Added a new filter to allow two-factor authentication.

1.1.0

Updated the plugin to use the Zendesk REST API.

1.0.4

Improved localization.
Added licensing / updater integration.
Added an option to not require a purchase in order to get support.

1.0.2

Fixed an incorrect API URL.
Fixed a problem with incorrect timestamps.

1.0.1

Minor updates to maintain support for the new version of Zendesk.

1.0.0

Initial release.