Easy Digital Downloads – Zendesk Support

Setting up Easy Digital Downloads – Zendesk Support

Go to Downloads – > Settings – > Extensions – > Zendesk.

There are two fields you must fill one:

Zendesk Token – This is a security key generated by Zendesk. In Zendesk, go to Settings > Authentication then scroll down until you find the “Shared secret” option. Copy and paste the string of characters into the EDD settings.

Zendesk Prefix – This is subdomain used to access your Zendesk support site. Your URL looks something like this: https://yoursitename.zendesk.com/. Copy the “yoursitename” part and paste it into this field.
Now create a page on your website, perhaps named Support, and place the following short code in the content of the page:

[edd_zendesk]

Whenever a user access this page, they will be redirected to your Zendesk support system.

Configuring Easy Digital Downloads – Zendesk Support Settings

There are a couple of settings inside of your Zendesk account that you need to setup. In Zendesk, go to Settings – > Authentication and follow the steps below:

1. Check the box for “Single Sign-On”
2. Set “Mode” to Zendesk Remote Auth
3. Set Remote Login URL to http://yoursitename.zendesk.com/access/remote/. The yoursitename should match the prefix option you configured in the section above.
4. Set Remote Logout URL (optional) to your site’s URL: http://yoursite.com. This will cause users to be redirected back to your website when they logout of Zendesk.