Support

Support Turnaround

Support hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time. Tickets are answered in the order in which they are received. Average response time is one business day.

Gradebook Support

LearnDash has acquired Gradebook, and they have begun providing support as of April 4th of 2023. Real Big Plugins is no longer providing support through this website.

Instead, please go to the following links:

For documentation
To search support
To create a ticket
- You should be able to log in to their website using the same email address that you used to create an account on https://realbigplugins.com

Complete the form below for support!
Name & Email*
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Email*

Please enter your email. If this ticket is related to an extension, please use the email that was used to purchase the extension. For priority support customers, you must enter your account email.
What best describes your inquiry?*
- Technical Support
- Billing or Account Issue
- Other
Website*

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Which plugin?*
Select the plugin your issue / question relates to
License key*

Please enter the license key for the extension you need help with.
Summary*

Please summarize your issue in 10 words or less
Message*
Please describe your issue or question. Be brief but detailed.
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Accepted file types: jpg, gif, zip, png, tiff, pdf, log, txt, rtf, csv, Max. file size: 20 MB.
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Plugin Support Ticket Prerequisites*
If your technical support request isn't related to a bug, go ahead and select "My technical support request isn't related to a bug".

Have you tried deactivating all other plugins? (If this plugin ties in with another plugin such as LearnDash, keep that plugin active). Once you've deactivated all other plugins, if the problem goes away, try reactivating other plugins one-by-one until the problem comes back and let us know which plugin seems to be the problem.

Have you tried using a default WordPress theme such as "Twenty Seventeen"? Did that solve the problem? If so, let us know which theme you are using.

Does the problem still persist after trying these steps? If not, which plugin or theme seems to be conflicting with our plugin?
- I have tried these debugging steps and added extra details to the ticket if necessary
- My technical support request isn't related to a bug
Phone
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Support

Support Turnaround

Gradebook Support

Complete the form below for support!